Customer care
Customer grievances and complaint management.
We put our people at the centre of everything we do, and we have embedded customer-centricity at the heart of our operations.
We are passionate about helping people exceed their potential. We specialise in matching people to great jobs every day, so they have what they need to grow their careers successfully.
If you feel we can improve our service — on recruitment, onboarding, payroll, placements or any other concern — you can contact us through the touch points below and we will be glad to assist.
Escalation path
Three levels, each with a response time.
- 01
Level 1 — General support
Contact our customer service team for any concern in the Middle East region at info@wisgroups.com. You can also request a call back and we will reach out. The team will address your query the same day, or within three business days of receipt.
- 02
Level 2 — Customer service escalation
If your concern is not addressed within the promised timeline, or you are dissatisfied with the Level 1 response, reach our escalation desk at customerservice@wisgroups.com. We will respond within three business working days.
- 03
Level 3 — UAE management escalation
If your issue remains unresolved after Levels 1 and 2, you can write directly to our Middle East Country Manager, Mayank Patel, at hr@wisgroups.com. We will make sure your query is resolved to your satisfaction.
Speak to us
We encourage you to speak to us and seek help.
Send us a message and the customer care team will pick it up.
Request a quote
No obligation. One working day turnaround.