Your privacy matters
Privacy policy and terms of use.
Effective 1 September 2025. Last updated 1 September 2025.
Privacy policy
Wizard Immigration Services LLC (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This privacy policy explains how we collect, use, disclose and safeguard your information when you use our mobile application Wizard Online (the “App”), which provides services related to visas, including work visas, visit visas and study visas. By using our App, you agree to the practices described here.
- 01
Information we collect
We may collect personal, application, device and payment information.
- 02
How we use your information
We use information to process visa applications, communicate with you, improve the App, comply with legal requirements and process secure payments.
- 03
How we share your information
We may share information with government authorities and service providers, for legal reasons, or in the case of a business transfer.
- 04
Data security
We implement strict safeguards, but cannot guarantee absolute security.
- 05
Your rights
You may access, correct or delete your data, or withdraw consent regarding it.
- 06
Data retention
We retain information for as long as necessary to provide our services and to meet legal obligations.
- 07
Children's privacy
The App is not intended for children under 18.
- 08
Refund policy
All payments are non-refundable.
- 09
Embassy decisions disclaimer
We are not responsible for visa outcomes, as decisions are made solely by embassies or immigration authorities.
- 10
Changes
We may update this policy, and continued use means acceptance.
Terms and conditions
- 01
Use of the application
Users must be 18 or over, provide accurate information and use the App legally.
- 02
Services provided
We only facilitate visa applications; final decisions are made by embassies.
- 03
Payments and refund policy
All payments are final and non-refundable.
- 04
Embassy decisions disclaimer
We are not responsible for visa outcomes.
- 05
User responsibilities
Users must provide truthful information and not misuse the App.
- 06
Data protection and privacy
Handled as set out in our privacy policy above.
- 07
Limitation of liability
We are not liable for embassy decisions, app issues or user errors. Liability is limited to the amount paid.
- 08
Changes
We may update these terms, and continued use means acceptance.
- 09
Governing law
UAE law governs these terms, and disputes fall under the Dubai courts.
Contact us — Wizard Immigration Services LLC, App: Wizard Online. Email info@wisgroups.com. Phone +971 58 659 9739.
Address: Boulevard Plaza Tower 1, office 1301–1302, Downtown Dubai, UAE.